Terms & Conditions

Core Activities: Design and execution of projects and products centered on Iranian mirrorwork.
Usage: All mirrorwork is intended for indoor use, excluding humid environments such as bathrooms, saunas, or toilets.
Order Placement: Orders can be placed via the website, email, or in-person consultations.
Geographic Scope: mirroRE is based in the Netherlands, but international projects and collaborations are part of our strategic focus.
Consultation: Initial site visits and project assessments are included in the service scope.

VAT: All online store prices are exclusive of VAT, which is added to the invoice per Dutch regulations.
Payment Methods: Payments can be made online or upon invoice, with a standard 14-day payment term.
Included Costs: Prices include initial site visits, consultations, preliminary design sketches, installation (for projects), and shipping (for online products).
Deposits: 50% deposit required to initiate all projects; remaining 50% due upon delivery or installation.
Large Projects: For invoices exceeding €5,000, the balance may be paid in monthly installments, with a minimum of €1,000 per month until fully settled.

Handcrafted Products: Delivery typically takes 1–2 months, depending on project complexity.
Confirmation: Estimated delivery or installation date confirmed upon order approval.
Responsibility: mirroRE is responsible for on-site installation, execution, and safety compliance.
Installation Preparation: Location determined during initial site visit; preparatory work is carried out by mirroRE or the client per agreement.
Delays: Any anticipated delays will be communicated in advance to the client.

Warranty: Two-year warranty against natural or spontaneous changes in appearance.
Impact Damage: Damage from external impact or mishandling is repairable at client’s expense.
Bespoke Projects: Returns or refunds not possible once work is completed and approved.
Decorative/Mirror Objects: Returns accepted within 30 days if undamaged.
- Client Responsibility: Secure packaging and insured return shipment.
- Refunds: mirroRE reimburses return shipping cost after receiving and confirming item’s condition.

Ownership: All designs and artworks are exclusive property of mirroRE, signed by the artist.
Prohibition: Reproduction, duplication, or sale under another name/brand is strictly prohibited and subject to legal action.
Image Use: Owners may share images with proper credit to mirroRE and the artist.
Delay Responsibility: mirroRE informs clients in advance of any expected delays.
- If the revised timeline is not accepted, the client may cancel without penalty.
External Factors: Delays caused by external suppliers or conditions are communicated, but mirroRE will make reasonable efforts to minimize impact.

Law: Dutch law governs all agreements and transactions.
>Dispute Resolution:Exclusive jurisdiction lies with the competent court in Amsterdam.
Updates: mirroRE may revise these Terms at any time; changes take effect immediately upon publication. Clients are encouraged to review periodically.

Collaboration: mirroRE may work with external production companies under formal internal agreements.
Structure: Collaborations have two phases, prototyping and final production.
Ownership & Revenue: Ownership, usage rights, and sales revenue share are case-by-case and specified in the signed contract.
Quality Responsibility: mirroRE remains responsible for coordination, quality control, and final product delivery.

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